GENERAL CONDITIONS

General Renting Conditions

 


THREE RENT – RENT-A-CAR, UNIPESSOAL LDA, rents to the Customer identified in this contract the vehicle described in the same contract under the terms and conditions specified in the Rental Agreement, which the Customer acknowledges, agrees, and by signing the same, undertakes to observe and respect.

Article 1 – Vehicle usage

1- The Client is obliged to set the norms expressed in the Road Code Legislation and any other complementary legislation to date as well as those disclaimed in this contract.

2- Under penalty of exclusion from insurance coverage and therefore considered uninsured, the Customer agrees not to allow the vehicle to be driven by a person or persons other than those identified and accepted by the renter, as stipulated in the contract or any annex or amendments forming an integral part thereof.

3- The Client is still obliged not to use the vehicle or not allow the same to be used:
a) for the transportation of passengers or goods regardless of any compensation.
b) for passenger transport or any other unauthorized man oeuvre;
c) for sport or similar activities;
d) for any other person under the influence of alcohol or narcotics;
e) For towing or any other maneuver other than use as a vehicle in its original functions;
f) By any person under the influence of alcohol or narcotics.

Article 2 – Condition of the Vehicle

1- The Customer expressly declares that he has received the vehicle in good conditions of usage, equipped with five tires, or four tires and an inflation kit, in good condition and without punctures, and the Customer undertakes to return the vehicle in the condition in which it was delivered. In the event of deterioration of any of the tires, for reasons unrelated to their normal use, the Customer is obliged to immediately replace them, at his own expense, with a tire of the same characteristics and brand. All damage to the vehicle’s tires is the responsibility of the Customer.

2- The Client cannot modify any technical feature of the vehicle and/or accessory or make any changes to the exterior or interior of the vehicle, otherwise the Client must undertake all the expenses related not only to the restitution of the original state of the vehicle, but also of any damages caused to THREE RENT.

Article 3 – Maintenance and Repair of the Vehicle and Fuel

1- Normal mechanical maintenance resulting from normal use is the responsibility of THREE RENT. All occasional repairs due to the Customer’s negligence, or even due to an accidental cause, will be at the Client’s expense and carried out by THREE RENT or by whoever the company indicates.

2- If the Client becomes aware of any technical problem with the vehicle, they must immobilize it and immediately contact THREE RENT at our assistance telephone number available from 06:00 to 00:00.

3- THREE RENT is not responsible for any loss of time due to an accident or malfunction that may delay or interrupt the Client’s vacation or trip.

4- Fuel is always at the expense of the Client, who must also take all the necessary protective measures to keep the vehicle in the same condition as it was delivered to them, in particular, they must carry out regular inspections of the vehicle’s condition in terms of oil, water and tire pressure.

5- The vehicle is delivered to the Client with a full tank of fuel and must also be returned at the same level. If the Customer fails to comply with this condition, he will be charged an amount set in accordance with the principle of proportionality, which does not exceed the average cost of refueling vehicles, the average being calculated on the basis of the costs relating to the allocation of human resources and the movement of the vehicle for refueling.

6- For all advertised fares, the fuel policy is full to full.

7- In the event of the introduction of fuel of a different type to that used by the vehicle, the Client is responsible for the costs inherent in the full replacement of the fuel, dismantling and washing the fuel deposit, tuning the engine and other damage caused to the vehicle, as well as logistical and administrative costs, without opposition to their amounts.

Article 4 – Insurance

1- All vehicles are covered with a civil Responsibility Insurance, up to the value of 50.000.000,00€. The Client is responsible for all the caused damages or damages that the vehicle may therein suffer, as well as all the days that the car is immobilized, according to the category of the rented car and to the value stipulated in the fare table in effect.

2- At the time of rental, the Client may opt for complementary insurance:

a) FULL PROTECTION (SUPER C.D.W. + C.P.J): When previously contracted, this insurance waives the client from leaving the compulsory security deposit.
This option eliminates any responsibility on the Client in case of theft or accident and it covers damages on all the outside of the car, plus on tires and rims.

3- Even if the Client has contracted FULL PROTECTION coverage, all damage caused to the rental car as a result of misuse will be at the Client’s expense. Such insurance does not release the Client from paying for damage to the upper and lower parts of the vehicle, provided there is no collision. In case of an accident due to speeding, driving under the influence of alcohol or narcotics, or due to negligence, FULL PROTECTION will become null and void, and the Client will pay the full cost of repairs and compensation corresponding to the time the accident vehicle was stranded.

4- The compulsory excess is always requested, safe if the FULL PROTECTION is contracted.

5- These risks will not be covered if they are caused by negligence or fraud.

6- The insurance rates shown are those in the insurance and excess table in force, and are per day rates.

Article 5 – Rental, Security Deposit and Extension

1- Rental prices are determined by the rates in force.

2- When booking a rental, the Client must pay 50% of the total rental amount as a reservation guarantee. Only after this amount has been paid will the reservation be considered confirmed.

3- The reservation made can be canceled at any time before the vehicle is picked up, however, the deposit made as a reservation guarantee is non-refundable. The same applies in the event of a “NO-SHOW” by the Client.

4- The security deposit cannot be used to extend the rental. If the Customer wishes to extend the rental period, they must go to THREE RENT’s premises at least 48 hours in advance and obtain a new contract, thus extending the rental period. The extension will always be subjected to THREE RENT’s approval. If it is not possible to extend the contract, the Client undertakes to deliver the vehicle on the date, place and time agreed in the contract, under penalty of exposure to prosecution for misappropriation of the vehicle or abuse of trust.

5- The rental day is considered by each period of 24h.

6- The minimum rental is 2 days, 48 hours.

7- Rentals are only made to drivers with a minimum of one year’s driving license and 21 years of age.

8- If the Client decides to terminate the contract in an anticipated way, the amount corresponding to the days left to the contract conclusion will also be full retained as a compensation.

9- THREE RENT may decide to end the rental before the date indicated on page 1 of the contract if it finds misuse of the vehicle and/or violation of the provisions of the contract and may take possession of the vehicle at any time and without prior notice, at the Customer’s expense.

Article 6 – Responsibilities and payments

1- During the rental, the Client is always responsible for damage to the interior, tires and other parts of the vehicle. Damage to the underside (bottom) of the vehicle is always the responsibility of the Client. The insurance available only covers this damage if it was caused by an accident.

2- The Customer is solely responsible for any fines, misdemeanors and notices issued against them, documents and vehicle keys. The loss of documents and/or keys to the vehicle during the rental period will result in the payment of 300.00 euros for their replacement.

3-THREE RENT does not take responsibility for any type of objects or goods left in the vehicle.

4- The Client expressly undertakes to pay THREE RENT the sums due from the conclusion of the contract, namely:

a) The price due for the rental of the vehicle, depending on the rental period in accordance with our rates table in force;

b) Any and all charges relating to supplementary insurance, if contracted, established by our insurance table and deductibles.

C) Extras, if contracted, namely baby/child seat and GPS in accordance with our extras table.

d) All outstanding charges under all of the above, as well as fines, legal or out-of-court expenses arising from traffic violations or other breaches of the law attributed to the vehicle during the Customer’s use.

5- The credit card with which the reservation was made must be presented by its holder when the vehicle is delivered. The holder of the credit card must be the person listed as the holder of the rental contract, and therefore the driver of the vehicle.

6- The amount of the Booking Guarantee is non-refundable in the event of cancellation.

7- Payment for the rental of the vehicle, insurance, optional protections, taxes, fees and any other extras that the Client contracted will be made in the local currency.

Article 7 – Returning the Vehicle

1- The Client, besides having the obligation of returning the vehicle at the place, data and time established on page 1 of the contract and on perfect state of conservation, he/she commits him/herself not to abandon the vehicle. If the vehicle is abandoned, the THREE RENT will demand the Client the payment of:

a) The rental amount corresponding to the days needed to repair the vehicle and make it available for rental;

b) Compensation corresponding to €60 per day for the economic damage caused by the immobilization of the vehicle;

c) Towing costs to the place agreed in the contract for the return of the vehicle.

2- THREE RENT reserves the right to take legal action against any case of disappearance/abandonment/non-return of the vehicle, before the competent authorities, with the Client bearing all responsibility for the legal consequences that may result, including the payment of legal costs, fines and penalties.

3- The rental ends on the day and at the place set out in the contract signed by the Client.

4- The courtesy period for returning the vehicle will be 59 minutes, after which a penalty will be charged for not returning the vehicle.

Article 8 – Personal Information

1 – Personal information of the Client are mandatory for the celebration of the contract. The Client expressly authorizes THREE RENT to proceed to the computerized treatment of his/her data. The personal data is used both to identify the Customer and to include them in a database of defaulting Customers in the event of non-compliance, in particular due to non-payment of the contracted services, failure to return the vehicle or use of false documentation.

Article 9 – Customer Supportervice

1- For any additional information, assistance or to submit any suggestion, complaint or claim, the Client can address our head office (Praceta Augusto Moura S/N, Bairro Alcindo Alves, 9500-673 Relva – Ponta Delgada) or contact us by email at info@3rent.com or by telephone at 296682110 / 925845610.

Article 10 – Applicable Law and  Jurisdiction

1- The rental contract is made in accordance with Portuguese law.

2- Doubts about the interpretation of the clauses of this contract, as well as issues arising from its application, fall under the exclusive jurisdiction of the District Court of Ponta Delgada.

Article 11 – Rental Validity

1- Any and all changes to the terms and articles of this Contract which have not been agreed in writing shall be null and void.